Refund and product policy

Refunds are made only after our store is informed at least one day before the delivery of the product and the refund is made directly to the customer’s card that has been charged.

Cancellations of orders submitted on the same day for same day execution are not accepted. Even in the case where the sender “changes his mind” and does not wish to send the flowers, they may not be sent but the charge of the initial amount is not returned. Even in the case where the sender “changes his mind” and does not wish to send the flowers, they may not be sent but the charge of the initial amount is not refunded. This is because as soon as we receive an order we immediately proceed to manufacture the product by processing the flowers that they are necessary and with the possible cancellation of the order it is impossible to return them to their place in their original state without the associated damage.

Complaints regarding the good quality of the delivered products are accepted ONLY on the same day of delivery and ONLY from the sender (who has been charged for their value) and not later, in writing by e-mail.

Shipping costs are non-refundable.

Order cancellation

In case the user/customer wishes to cancel his/her order, he/she can contact us via email at info@flower-creations.gr. Depending on the stage of development of your order, we will inform you of the procedure to be followed